Code of Ethical Practice

Core Pole Training and all of its employees and agents (hereafter known as “Core Pole Training”) commit to dealing with all course participants openly and transparently.

Core Pole Training will adopt the highest degree of professionalism at all times in dealing with participants’ needs.

Core Pole Training commits to responsibly demonstrate:

-         Respect, patience and sensitivity for individual differences and diversity including but not limited to, age, gender, race, social or political convictions, religion or physical impairment.

-         Good practice in challenging discrimination and unfairness

-         Discretion in dealing with confidential client disclosure.

-         Honest, objective and constructive feedback on the performance of colleagues or students.

Core Pole Training proudly practice and present only activities in which we are trained and competent in. All content and teaching are drawn on appropriate evidence from research and good practice to inform decisions, advice and practice.

Core Pole Training welcomes evaluation of work presented and recognise the need, when appropriate, to refer or defer to another professional specialist

Core Pole Training believes mentoring current and emerging industry professionals is important to ensure the highest standards of professional practice are achieved.

Grievance & Appeals Procedure

Core Pole Training is committed to resolving any grievances, complaints and disputes, should they arise, as quickly and as sensitively as possible

Each circumstance will be taken seriously and handled professionally, fairly and without bias in order to achieve a speedy resolution.

All parties involved will be well informed about the complaint, or a complaint made against them and of the progress of the complaint process.

If participants have a complaint with any aspects of their training, they are encouraged to speak immediately with the trainer to resolve the issue.

If the complaint is unable to be resolved immediately, the complainant should submit the complaint in writing to [email protected]

Core Pole Training management will acknowledge the complaint in writing, review and provide a written response including the action taken and the reasons for the decision within 14 working days.

Should a student wish to appeal any assessment decision made by Core Pole Training they must submit their appeal in writing within 10 working days of assessment results being provided.

All appeals will be handled fairly and without bias.

Appeals will be assessed on an independent basis and on evidence submitted and will be assessed by Core Pole Training management and a qualified independent trainer/assessor.

Cancellations / Refund Policy

All payments, including deposits, are non-refundable or transferable under any circumstance.

If you are unable to attend your scheduled live training, either in person or via live zoom sessions you must contact us directly via email at [email protected] at least 2 weeks prior to reschedule for a later date with reasoning for your non-attendance. 

Core Pole Training reserves the right to cancel, alter or revise dates, delivery time and / or presenter for live training and / or assessment as deemed necessary.

If a course date is cancelled, every effort will be made to re-schedule at the next practicable date. 

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